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Natarajan, Ganapathy; Zhang, Hao; Ng, Ean H (Ed.)In collaborative systems, both technical and social factors influence decisions. While collaborative options may yield desired outcomes, a lack of understanding between parties can hinder collaboration. Effective communication facilitates information exchange and comprehension of partners' intentions, guiding designers toward collaborative decisions. This study examines the impact of a communication channel designed to share actors' collaboration intentions on the accuracy of information exchange and strategic decisions in a collaborative design process. The research uses secondary data from a human experiment involving a collaborative system design problem to assess the intervention's effects. The experimental procedure involves actors completing 30 paired tasks, earning or losing points based on joint decisions with their partners. Participants represent decision-makers from different car manufacturing companies. The experimental data includes 28 junior-year plus STEM undergraduate and graduate students completing paired decision-making collaborative tasks allowed to exchange verbal information and have an additional communication channel to share intentions. The usage of the communication channel is investigated using multiple statistical tests. Results indicate that actors share their intentions accurately and honestly via the communication channel. Even in inaccurate cases, actors’ decisions shift significantly due to their partner's reported strategic intentions. This research underscores the importance of communication for better management of collaborative systems.more » « lessFree, publicly-accessible full text available November 9, 2025
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